Effective Date: 06/07/2025
Brand Name: Cousins Calicut
Website: cousinscalicut.com

At Cousins, we are committed to delivering your orders quickly, securely, and at no additional cost. This policy outlines our shipping terms and process.

  1. Shipping Coverage
    We currently ship across India to all serviceable PIN codes via trusted logistics partners.

International shipping is not yet available. Please stay tuned for updates.

  1. Shipping Charges
    Shipping is completely free across India.
    There is no minimum order value or threshold required to avail free shipping.
  2. Dispatch & Delivery Timelines
    Order Processing Time:
    Orders are typically dispatched within 1–3 business days from the date of purchase (excluding Sundays and public holidays).

Delivery Time (Within India):

Metro Cities: 2–5 business days

Non-Metro Areas: 5–8 business days

Note: Delivery timelines are estimates and may vary slightly due to courier delays, weather, or regional disruptions.

  1. Order Tracking
    Once your order is dispatched, a tracking link will be shared via:

Email from calicutcousins@gmail.com

WhatsApp message (if opted-in during checkout)

You can also track your order through the “My Orders” section on our website.

  1. Delivery Partners
    We work with Shiprocket to ensure timely and reliable delivery.
  2. Undelivered or Delayed Orders
    If your order is significantly delayed or marked as delivered but not received, please contact us within 48 hours of the delivery status update.

We will raise the issue with our courier partners and assist you with a resolution promptly.

  1. Support
    For any shipping-related queries or assistance:

Email: calicutcousins@gmail.com
Phone: +91 9895 767 621
Address: Koyenco Bazar, SM Street, Cross Road, Calicut – 673001